FAQ - Frequently Asked Questions

It does not, however the scenery is so realistic that it fools your senses into believing it is moving, I once saw someone standing in the doorway of the flightdeck as we banked, and he grabbed hold of a handrail to steady himself.

Although we recommend that clients are 8 years of age or older the ergonomics of our simulator mean that it is not suitable for persons less than 135 cms (53 inches) in height.

 All children under the age of 18 must be accompanied by a responsible adult over the age of 18.

Is there a height or weight limit?

Because the Flight deck is a genuine scale replica, it may not be suitable for people of certain body dimensions (height or weight).

The space available is compact and if you are in any doubt as to whether you or others will be able to use the simulator, we recommend that you call us before you purchase any of our experiences.

Please note that a degree of physical mobility will be required in order to access the flight deck and take up your seat in the flightdeck.

All participants are permitted to bring a guest to share their Flight deck Experience.

The guest can sit in the jump seat which is situated behind the Captain’s seat on the flight deck of the simulator.

All children under the age of 18 must be accompanied by a responsible adult over the age of 18.

Unless by prior arrangement our facility at Brighton City Airport is limited to 3 guests and the participant (total of 4 persons) for Health & Safety reasons. If you would like to bring a larger party size this MAY be accommodated with prior approval and MAY incur extra charges, feel free to call us to discuss.

Our simulator may not be suitable for customers with photo sensitive epilepsy, those who have a sensitivity to strobe lighting effects, have back or neck problems and those who are pregnant. Also we have no facility for wheelchair users and people who cannot get themselves into and out of the Pilots seats.

Please see photos to visualise how easy it is to access the pilot’s and co-pilot’s seat. It is your responsibility to ensure that you are in good health before booking to use the simulator.

We believe our simulator is suitable for all, however, to ensure the best possible experience for the client we kindly request that we are notified, in advance, if a client is classified as neurodivergent.

If you have any queries about how a medical condition may affect your experience, then please contact our team who will be happy to discuss matters with you. Your Captain on the day reserves the right to prevent flight deck access to anyone in the party –  be that the participant or a guest for Health & Safety reasons.

We recommend loose comfortable smart casual clothing and flat shoes. Though please feel free to wear a pilot’s uniform or similar if you wish for photographs!!!

Yes, our experiences can be bought direct or as a voucher to be redeemed within 12 months from the date of purchase.

All experiences must be paid for in advance. We can accept all major credit and debit cards for on line payments as well as at our facility for merchandise. We can also accept cash payment (exact amount please) at the simulator.

Cash can be taken to extend sessions if appropriate (this is assuming no other booking is directly following on).

We allow a “cooling off” period of 48 hours – all direct bookings cancelled within 2 days of the booking being made will be entitled to a full refund (minus a 2.5% credit card fee) Cancellations after this period, or within 24 hours of the planned experience will incur loss of full payment.

Date and time changes can be requested at any time however, due to instructor allocation, requests made within 24 hours of the planned experience are likely to incur additional charges.

Any rebooking will be made at the discretion of Flightdeck-Experience Flight Simulators.

Vouchers purchased from us may be cancelled, prior to redemption, up to 7 days from the purchase date and a full refund will be will be made to the same card as used for purchase (minus a 2.5% credit card fee, where applicable)

Date and time changes can be requested at any time however, due to instructor allocation, requests made within 24 hours of the planned experience are likely to incur additional charges.

The simulator is incredibly busy and we are often booked up weeks in advance. Whilst it may be possible on limited occasions to accommodate walk-ins, we strongly recommend that you book in advance to guarantee availability.

Our facility is ideally situated for places to eat and drink, a full cafeteria/bar is located 250 meters away in the beautiful Art Deco terminal building, in addition a pop-up Café 8 is very good for food and drinks.  Shoreham town is a short drive away and offers many bars, pubs hotels and restaurants and is a very beautiful seaside town.

Free parking spaces are available at our hangar on a first come first served basis. If full, customers can park at the terminal building 250 metres away (Pay & Display).